Turn your waitlist into a text message
Add every location's hours once. Share a link at the counter. Staff add walk-ins in seconds, and one tap sends an SMS the moment it's their turn.
✅ No credit card for trial · 🔒 Razorpay Secured · ⚡ 5-min setup
Joe's Coffee — Queue
Open1Scan to join queue
No app download needed
2Joined the queue
Rohan Shah
Party of 3 · •••• 4821
3SMS received
“Hi Rohan, your turn at Joe's Coffee! Please head to the counter now.”
0s
To issue a token
0
SMS & Whatsapp Per journey
0
Apps to download
₹0 / day
Simple pricing
Choose your plan
Pick a plan, sign up, and start managing walk-ins right away.
One token sends one customer alert over SMS & WhatsApp. Same rate on every plan.
Free trial
The Starter plan, free for 14 days. No credit card required.
Free for 14 days
- 20 tokens (trial total)
- 3 (SMS & WhatsApp) Alerts
- 90-day User Records
- Full dashboard
- Manual add customer
- Branded QR with logo
- Customize Customer Queue page
Starter
Salons & small clinics
₹49/month
- 50 tokens/month
- 3 (SMS & WhatsApp) Alerts
- 90-day User Records
- Full dashboard
- Manual add customer
- Branded QR with logo
- Customize Customer Queue page
Basic
Busy restaurants & hospitals
₹99/month
- 120 tokens/month
- 3 (SMS & WhatsApp) Alerts
- 180-day User Records + CSV Export
- Full dashboard
- Manual add customer
- Branded QR with logo
- Customize Customer Queue page
Growth
For your busiest locations
₹149/month
- 200 tokens/month
- 3 (SMS & WhatsApp) Alerts
- 365-day User Records + CSV Export
- Priority dashboard
- WhatsApp priority support
- Manual add customer
- Branded QR with logo
- Customize Customer Queue page
Stop shouting names across the door.
Most restaurants still write names on paper and call them out when a table is free. It's noisy, it looks unprofessional, and every guest's details go in the bin at closing time.
THE PAPER WAY
Gupta - 2
Sharma - 4
Mehta - 3 ??
Kh... - 5
Rao - 2
Patel ?
crowd at the door
- Names scribbled on paper - lost, smudged, skipped
- Shouting names across a crowded entrance
- Guests crowd the door, unsure how long it'll be
- Every visitor's name and number thrown away at night
THE TAPEZY WAY
Private - only Priya is notified
Your token
#12
Party of 4 · It's your turn!
WhatsApp · just now
Hi Priya, your table for 4 is ready. Please come to the host desk. - Spice Garden
- Every guest gets a token number in order - no skipped names
- A private SMS / WhatsApp when it's their turn
- Guests wait anywhere and watch their live position
- Every visit saved to your own customer list
From the door to the table - without a single shout.
- STEP 1
Join
Guest scans the QR at the door - or your host adds name, mobile and party size in seconds.
- STEP 2
Token & position
They get the next token number and a live page showing people ahead and estimated wait.
- STEP 3
You're next
A heads-up goes out automatically when they're second in line.
- STEP 4
Your turn
One tap sends a private SMS / WhatsApp - no shouting, no confusion at the door.
- STEP 5
Saved for later
Name, number, party size and visit date land in your customer list.
Every guest who waits becomes a customer you can reach again.
The paper list goes in the bin. Tapezy keeps every visit - name, mobile, party size and date - so you can search any name or number and see who keeps coming back.
- Win back regularsInvite guests who haven't visited in a month back with a small offer.
- Festival & weekend offersTell past guests about Diwali specials, live music or a new menu.
- Reward big groupsThank guests who came with big groups and give them a reason to come back.
View your visit history on every plan (7, 30 or 90 days by plan); CSV export on Basic and Growth. Only send offers to guests who are happy to hear from you - India's privacy and SMS rules require their consent for marketing messages.
Customers
Export CSV| Guest | Mobile | Pax | Visited |
|---|---|---|---|
| Priya Sharma | 98•••••321 | 4 | Today, 8:40 pm |
| Rahul Mehta | 99•••••047 | 2 | Today, 8:15 pm |
| Ayesha Khan | 87•••••912 | 5 | Sat, 9:05 pm |
| Priya Sharma | 98•••••321 | 3 | Fri, 7:50 pm |
Illustration - your list fills up automatically as guests join the queue.
Four Steps. Zero Chaos.
Customer Scans QR
QR at your entrance. Opens instantly in browser — no app needed.
Enters Name + Phone
5 seconds. Token issued immediately with estimated wait time.
Gets SMS/WhatsApp Token
Instant SMS or WhatsApp message with their token number. They wait anywhere — shop, car, cafe.
Called via SMS/WhatsApp
You tap "Call Next." Customer gets notified by SMS or WhatsApp and walks back in.
Everything you need to run a walk-in queue
Instant SMS & Whatsapp notifications
One tap sends a text the moment a table or turn is ready — no missed customers, no shouting.
No app, no login + Passcode login for staff
The queue board is just a link. Open it on any phone or tablet at the counter and go.
Set your own hours
Run 24 hours, or define custom windows like lunch and dinner — the link only accepts walk-ins while you're open.
A link and QR code per location
Running more than one branch? Each location gets its own queue, ticket numbers, and link.
Daily ticket numbers
Every customer gets a simple, sequential ticket number that resets each day.
Customer numbers stay private
Phone numbers are masked on the board — only used server-side to send the SMS & Whatsapp.
Questions Answered
What is a token?
A token is one customer notification - the SMS or WhatsApp message sent when someone joins your queue, and again when it's their turn. Every plan includes a monthly token allowance, so most businesses never think about them after picking a plan.
How does the token system work?
Each notification your queue sends - on join and when it's a customer's turn - uses one token from your plan's monthly allowance. That allowance refreshes every billing cycle. If you ever need more than your plan includes, you can buy extra tokens anytime at a small per-token price - your queue keeps running and customers are never turned away over a billing limit.
What happens if I run out of tokens?
Nothing stops working - adding customers and managing your queue is unaffected either way. You'll get a low-balance alert once you're down to about 10% remaining, and you can top up instantly from your dashboard at your plan's per-token rate, or just wait for your next monthly renewal.
Does my customer need to install an app to join the queue?
No. Staff add walk-ins straight from the dashboard, and everyone gets notified by plain SMS or WhatsApp - no app, no account, nothing to download.
Which businesses can use Tapezy Digital Waiting Queue?
Any walk-in business with a waiting line - restaurants, salons, clinics, hospitals, hotels, and more. Add each location's hours once, and staff can start adding walk-ins the same day.
What happens after my free trial ends?
The trial gives you the Starter plan with no card required upfront. When it ends, keep Starter or pick Basic or Growth, and billing starts through Razorpay. You can switch plans, buy extra tokens, or cancel anytime from your dashboard.
Start Your Free Trial Today
Every customer stuck waiting without an update is one bad experience away from choosing a competitor instead. Don't wait.
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