Tapezy

റീഫണ്ട് & റദ്ദാക്കൽ നയം

Last updated: 24 September 2026

Tapezy provides digital subscription services for local businesses: the AI Review Assistant, the Digital Waiting Queue and QR Menu & Ordering, together with message credits and related QR-based tools. Because these services are delivered digitally and start working the moment they are activated, we offer a free trial so you can try every product before you pay. This policy explains when payments can and cannot be refunded, and how cancellations work. It forms part of our Terms & Conditions.

1. Try Before You Pay – Free Trial

  • Each product comes with a free trial (currently 14 days), and no payment card is needed to start it.

  • We recommend using the trial to set up your business, test your QR codes and check the product fits your needs before choosing a paid Plan.

  • Because the trial is free, no refund applies to it. If you do not subscribe at the end of the trial, nothing is charged.

2. Subscription Payments Are Non-Refundable

All subscription payments – monthly or yearly, new, renewal, upgrade or reactivation – are for digital services and are non-refundable once the Plan has been activated, except in the specific cases listed in Section 4. This includes yearly Plans cancelled part-way through the year.

3. Cases Where Refunds Are Not Given

Refunds will not be issued in the following cases:

  • The Plan has been activated in your dashboard, even if you have not used it yet.

  • QR codes, links, review suggestions, queues or menus have already been created or used.

  • Partial use of a billing period, unused days, or cancelling before the end of a monthly or yearly period.

  • Downgrading to a lower Plan or switching from yearly to monthly billing.

  • You entered incorrect business, billing or contact details, or chose the wrong Plan or product.

  • Automatic renewal that you did not cancel before the renewal date.

  • Message credits that have been purchased, whether used or unused.

  • Messages not delivered because of the recipient's number, DND settings, telecom operators or WhatsApp.

  • Google filtering, hiding or removing reviews, or reviews not meeting your expectations.

  • Dissatisfaction with AI-generated text or images, which can be regenerated or edited.

  • Suspension or termination of your account for breaching our Terms (for example, fake or incentivised reviews or misuse of messaging).

  • Issues caused by your own devices, internet connection, printing of QR codes or third-party services outside our control.

4. When We Will Refund You

We will refund you in the following situations:

  • Duplicate payment: you were charged more than once for the same Plan or credit purchase because of a payment-gateway or technical error. The extra charge is refunded in full.

  • Payment taken but service not activated: money was deducted but the Plan or credits were not activated on your account, and we are unable to activate them. If we can activate the service instead, we will do so promptly.

  • Charged after a valid cancellation: you cancelled before the renewal date, but a renewal charge still went through because of an error on our side.

  • Unresolvable service failure: a technical problem on Tapezy's side prevents you from using a core feature of your paid Plan, you reported it to our support team, and we were unable to fix it within a reasonable time. In this case we may, at our discretion, offer a pro-rata refund for the affected unused period or an extension of your Plan.

5. Cancellation Policy

  • You can cancel any Plan at any time from Dashboard → Billing. There is no cancellation fee.

  • Cancelling stops future automatic renewals. Your Plan stays fully active until the end of the period you have already paid for, after which the product stops working for your Customers.

  • To avoid being charged for the next period, cancel before your renewal date. The renewal date is shown in your dashboard, and cancelling on the renewal date itself may be too late to stop that charge.

  • Instead of cancelling, you can also pause a subscription and resume it later, or downgrade to a lower Plan at the end of your current period.

  • Your settings, QR codes and data are kept after cancellation, so you can reactivate later. To close your account and delete your data, email us as described in our Privacy Policy.

6. Upgrades, Downgrades and Plan Changes

  • Upgrades take effect immediately. The amount payable (including any adjustment for your current Plan) is shown at checkout before you pay, and is non-refundable once paid.

  • Downgrades and changes from yearly to monthly billing take effect from your next billing period. No refund or credit is given for the difference in the current period.

7. Failed Payments and Auto-Renewal

If an automatic renewal payment fails, we will email you with a link to update your payment method, and the product may be paused until payment succeeds. No charge is made for the period in which the service is paused due to a failed payment. Once you pay, the service is restored straight away.

8. Message Credits

  • Monthly credits included with a Plan refresh each billing month and have no cash value.

  • Purchased credit top-ups are non-refundable and non-transferable. They do not expire at the end of the month while your account remains active.

  • If a credit purchase was charged but not added to your balance, contact us and we will add the credits or refund the payment under Section 4.

9. Coupons and Discounts

Coupons and promotional discounts have no cash value, cannot be refunded or exchanged, and cannot be applied retrospectively to a payment already made. Where a refund is approved for a discounted payment, the refund is limited to the amount you actually paid.

10. Orders Placed by Your Customers (QR Menu)

Food and other orders placed by Customers through a business's QR menu are paid directly to that business (for example in cash or to the business's own UPI ID). Tapezy does not receive these payments and cannot issue refunds for them. Customers should contact the business directly about order refunds, cancellations or complaints.

11. How to Request a Refund

Email us at care@tapezy.in within 7 days of the charge, from your registered email address, with:

  • your registered mobile number and business name;

  • the Razorpay payment or transaction ID and invoice number (available under Dashboard → Billing);

  • the date and amount of the payment;

  • a screenshot of the payment or bank statement entry, and a short description of the issue.

We will acknowledge your request within 2 business days and let you know the outcome after reviewing it.

12. Refund Processing Time

  • Approved refunds are processed within 5–7 business days of approval.

  • Refunds are made to the original payment method through Razorpay (UPI, card, net banking or wallet). Depending on your bank or card issuer, it may take a further 5–10 business days to appear in your account.

  • For approved offline or cash payments, refunds are made by bank transfer to an account in the name of the account holder or business.

  • Any payment-gateway charges, taxes or bank fees that cannot be recovered from the gateway may be deducted, except for duplicate payments and errors on our side, which are refunded in full.

13. Service Issues and Support

If something is not working as expected, please contact our support team first – most issues can be fixed quickly. We will do our best to help, and refunds for service issues are considered only under Section 4.

14. Changes to This Policy

We may update this policy from time to time. The version in effect when you made a payment applies to that payment.

15. Contact for Payment and Refund Queries

  • Email: care@tapezy.in

  • Phone / WhatsApp: +91 81414 58858 (Mon–Sat, 10 AM – 6 PM IST)

  • Address: B-1009, Empire Business Hub, Near Shukan Mall, Science City, Ahmedabad, Gujarat, India